Returning an item


All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for up to a year after purchase because the LoveGenie team cares about YOU!

You have 30 days from the date of purchase to return items to us.

Products must be unopened, unused or unworn and have packaging or tags intact.

Please note that we cannot offer exchanges if opened, used or worn.


The LoveGenie® Promise


If you're not completely happy with a sex toy you have bought from LoveGenie, let us know why within 30 days of receiving it and we'll give you a full refund.

To make a claim under the The LoveGenie Promise fill in the returns form and choose 'LoveGenie Promise Claim' as the reason for returning the item.

The number of refunds you may receive under the LoveGenie Promise is limited entirely at LoveGenie's discretion.

Please note that lingerie, lubes, bondage and used items are not covered by the LoveGenie Promise.

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