Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

FAQs About Delivery Information

 Where Is My Order?

If your order didn't arrive when you expected, you can use order tracking to help you find out where it is. Your tracking code will be shown in your order dispatch email.

To see the status of your order, please follow the tracking code link to the courier's website in the email we sent you that confirmed your order. 

If you are a LoveGenie account holder and you were logged in when you placed your order, the tracking code will also display in the Order History section of your account page. Log in to your account. 

If the parcel has not arrived 5 days after you had expected it to, please contact us and we will be more than happy to help by contacting the courier on your behalf.  


We only have one option, and thats fast free and discreet! 

Please see our Delivery Page for more details. 

Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you. See more information on this page.   

Yes. Royal Mail and all of our other couriers offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.

FAQs About Your Privacy & Security

Yes absolutely. You can read more about how we keep the Lovehoney website secure here. 

It's a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe. 

 LoveGenie will ABSOLUTELY NOT, under ANY
CIRCUMSTANCES, sell your data to a third party. We only use your data for
marketing purposes of our own, for example sending you email offers when you
sign up for emails or asking you to leave a review of our products or service
via a third-party provider.

You can read our full terms & conditions Here.  

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